Last updated MAY 01, 2026
1 No Refund Policy
This aalkemy operates a strict No Refund Policy. Once a payment has been successfully
processed and an order is confirmed, no monetary refund will be issued under any circumstances.
This policy applies to:
- Change of mind or personal preference.
- Incorrect product ordered by the customer.
- Delays in delivery beyond the estimated timeframe (7 to 14 working days) caused by
factors outside the aalkemy’s control.
2 Replacement Policy — Eligibility
While no refunds are issued, the aalkemy provides a product replacement exclusively in the
following circumstances:
- The product was damaged during transit/courier handling before reaching the customer’s premises.
- The product is delivered in a visibly damaged condition, as evidenced by photographs.
The following situations are NOT eligible for replacement:
- Damage caused by customer mishandling, negligence, or improper use after delivery.
- Normal wear and tear of the product.
- Claims made without supporting photographic evidence.
- Claims raised beyond the stipulated timeframe (refer to Section 2.4).
3 Documentation at Delivery
To maintain transparency and protect both parties:
- The photograph produced by the buyer shall serve as primary evidence in evaluating any
replacement claim. - Customers are advised to inspect the product upon delivery and, where possible,
photograph any visible damage before signing the delivery receipt or providing consent
via the One-Time Password (OTP).
4 Replacement Claim Process
To initiate a replacement request, the customer must follow the steps below in order:
- Contact the aalkemy through the official website or customer support channel within 48
hours of delivery. - Upload clear photographs of the damaged product clearly showing the nature and extent
of damage - Submit the delivery receipt or order confirmation number along with the claim.
- The aalkemy will review and verify the claim against the photograph and the delivery
receipt taken by the courier personnel. - If the damage is confirmed to have occurred during transit, the aalkemy will approve and
initiate the replacement process. - The customer will be notified via email or phone regarding the status of the replacement
claim within 3–5 business days after the receipt of the replaceable product by the aalkemy.
5 Claim Verification and Aalkemy’s Decision
- The aalkemy reserves the sole right to verify and determine the authenticity of any
replacement claim. - The aalkemy’s decision regarding the eligibility of a replacement claim shall be final and
binding. - Claims found to be fraudulent or inconsistent with delivery records may be rejected and,
if warranted, reported to appropriate authorities.
6 Replacement Fulfilment
Upon approval of a replacement claim:
- The aalkemy will arrange the replacement product and ship it to the customer’s registered
address. - All courier and shipping charges for the replacement delivery shall be borne entirely by
the aalkemy. - Only one replacement per order will be entertained.
- The replacement product will be of the same standard size and specification as the original
order.
7 Aalkemy’s Liability Exclusion
The aalkemy shall not be held responsible for:
- Any financial loss, business loss, or consequential damages incurred by the customer due
to product damage caused by customer mishandling. - Loss or damage to the product after successful delivery and handover to the customer.
- Delays in replacement processing caused by incomplete or inaccurate information
provided by the customer.