Last updated MAY 04, 2026
1 Shipping Coverage
- The aalkemy ships products to customer-specified delivery addresses within serviceable locations.
- Serviceability of delivery locations is subject to the availability of courier partners.
- Customers are advised to confirm delivery availability for their pincode before placing an order.
2 Shipping Charges
- Shipping charges, except within the location of Kerala, are calculated based on the
delivery location and order weight, and will be displayed at checkout. - Shipping charges, if applicable are non-refundable unless the replacement is aalkemyinitiated
due to transit damage (refer to Section 2.6). - For replacement orders approved under the replacement policy, all courier charges shall
be borne by the aalkemy.
3 Order Dispatch and Delivery
- Orders are dispatched within 7–14 business days of payment confirmation, subject to
product availability. - Estimated delivery timelines are provided at checkout and may vary based on delivery
location and courier partner performance. - The aalkemy does not guarantee delivery on a specific date unless explicitly committed
in writing.
4 Delivery Procedure
The aalkemy’s courier partners follow the below delivery procedure:
- The courier personnel will deliver the product to the customer’s registered premises as
provided at the time of order. - Upon acceptance of the delivery, the customer must sign the delivery receipt or provide
the One-Time Password (OTP) as confirmation of receipt.
5 Customer Responsibility upon Delivery
- Customers are advised to inspect the package for any visible external damage before
accepting delivery. - If damage is visible at the time of delivery, the customer should record the details on the
delivery receipt and photograph the package immediately. - Acceptance of the delivery without recording the damage on the delivery receipt may
impact the validity of any subsequent replacement claim.
6 Delays and Unforeseen Circumstances
- The aalkemy shall not be liable for shipping delays caused by natural disasters,
government actions, strikes, or other force majeure events. - In the event of a significant shipping delay, the aalkemy will make reasonable efforts to
notify the customer. - Customers can track their order using the tracking details shared by the aalkemy upon
dispatch.
7 Failed Delivery Attempts
- In the event of a failed delivery attempt due to the customer being unavailable, the
courier partner may attempt re-delivery or hold the shipment at a local facility. - The aalkemy is not responsible for additional costs arising from multiple failed delivery
attempts due to the customer’s unavailability. - If the shipment is returned to the aalkemy due to non-delivery, the customer may be
required to bear re-shipping charges.